Choose the Right Email Address
for each ticket.
Reply From is the essential app for multi-group Zendesk instances, ensuring your agents always use the correct email address when talking to clients — automatically.
Always Reply From the right email address
Stop manually selecting email addresses. Reply From automatically selects it for you.
Group & Brand Rules
Define powerful rules to automatically set the correct email address for a specific Zendesk Group and Brand combination. Eliminate agent guesswork and inconsistency.
Quick Search & Filtering
Quickly find the right address with a modern, fast interface. Start typing any email and get a filtered list of available addresses to choose from.
Prevent Sending Mistakes
Configure the app to block tickets from being sent if the agent hasn't set a valid 'reply from' address, ensuring brand consistency and professionalism.
Handling Edge Cases
Reply From also allows you to easily change the reply-from address on *existing* tickets and automatically restrict the displayed email addresses to only those associated with the current Brand.
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Simple, Agent-Based Pricing
Professional functionality at an unbeatable price. No hidden fees, just simple scalability.
- Full Rule-Based Automation
- Address Filtering by Brand/Group
- Message Blocking on Invalid Address
- Access to All Future Updates
Need Assistance or Customization?
We pride ourselves on providing top-notch support and are happy to answer any pre-sales questions, help with installation, or discuss bespoke development to meet unique business requirements.